COOKIE POLICY

Zain ERP (also branded as Daftar Zain ERP)

Effective Date: [Current Date] Last Updated: [Current Date]

01INTRODUCTION#

1.1 What Are Cookies?

Cookies are small text files that are stored on your device (computer, tablet, or mobile phone) when you visit a website or web application. Cookies serve various purposes:

• Remembering preferences (e.g., language selection)
• Maintaining login sessions (so you don't need to log in repeatedly)
• Tracking usage patterns (to help us understand how you use our Service)
• Improving functionality (to make features work smoothly)
• Personalizing experience (to show relevant content or ads)

1.2 Scope of This Policy

This Cookie Policy applies to:

• Marketing Website: www.zainerp.com (informational site with pricing, features, contact forms, newsletter signup)
• Application Dashboard: app.zainerp.com (login-protected application where you manage accounting, payroll, inventory, and financial data)
• All related Zain ERP services, pages, and features

This Policy explains what cookies we use, why we use them, how long they remain on your device, and how you can control them.

1.3 Related Policies

This Cookie Policy works together with:

• Privacy Policy (www.zainerp.com/privacy-policy): Detailed explanation of all data we collect, including data collected via cookies, and how we process it
• Terms of Service (www.zainerp.com/terms): Terms governing your use of Zain ERP

Please refer to the Privacy Policy for comprehensive information on data collection and processing.

1.4 Small Business Transparency Note

Zain ERP is operated by a small freelance team. We use cookies to understand how users interact with our platform and to provide essential functionality. We aim to be transparent about our cookie practices and minimize unnecessary tracking. We use industry-standard analytics and security practices appropriate for our size and scope.

02COOKIE CATEGORIES AND TYPES#

We use cookies in the following categories. For each category, we explain the purpose, legal basis, and types of cookies involved:

2.1 STRICTLY NECESSARY / ESSENTIAL COOKIES

Purpose: These cookies are essential for the Service to function. Without them, you cannot log in, maintain a secure session, or use core features of Zain ERP.

Legal Basis: These cookies are necessary for contract performance (to provide the Service as promised in our Terms of Service) and for security. We do NOT require your consent to use essential cookies; they are necessary for the Service to operate.

Who Sets Them: Zain ERP (first-party)

Typical Examples:

• Session ID / Session Token: Maintains your login session while you're using app.zainerp.com. Expires when you log out or close your browser (or after 24-30 hours of inactivity).
• Authentication Token (Auth Token): Verifies your identity and keeps you logged in. Expires upon logout.
• CSRF Token (Cross-Site Request Forgery): Security token that prevents unauthorized actions. Expires after your session ends.
• Security Tokens: Protect against malicious attacks and unauthorized access attempts.
• Language Preference Cookie: Remembers your selected language (Arabic, English, or Spanish) on both the marketing site and application, so you don't need to select it on every visit.
• Load Balancer Cookie: Ensures your session stays with the same server for consistent performance. Expires when your session ends.

Retention/Expiry:

• Session cookies: Until you log out or browser closes (typically 24-30 hours of activity before auto-logout)
• Auth tokens: Until logout or token expiration (typically 24-30 hours)
• CSRF tokens: Until session ends
• Language preference: Up to 1 year (or until cleared by user)
• Security tokens: Until removed by system

Can You Disable Them? No. These cookies are essential for using Zain ERP. If you disable essential cookies, you will not be able to log in or use the application.

2.2 FUNCTIONAL / PREFERENCE COOKIES

Purpose: These cookies enhance usability and remember your preferences to personalize your experience. They are not essential, but they improve how you interact with Zain ERP.

Legal Basis: Functional cookies are used based on your implicit consent (accepted through our cookie banner) or legitimate interest in providing a personalized, functional experience.

Who Sets Them: Zain ERP (first-party)

Typical Examples:

• UI Preference Cookies: Remember your dashboard layout, sidebar state (collapsed/expanded), theme preference (if applicable), or column ordering in tables.
• Timezone Setting: Remembers your timezone so dates and times display correctly.
• Notification Preferences: Remembers whether you've dismissed notifications or alerts.
• Form Data (Temporary): May retain form input temporarily to auto-fill fields if you navigate away and return.

Retention/Expiry:

• Typically 1-12 months, or until you clear your browser cookies
• Some are cleared when you log out

Can You Disable Them? Yes. You can manage these cookies through our preference center (if available) or by clearing your browser cookies. Disabling them may reduce usability but won't prevent you from using Zain ERP.

2.3 ANALYTICS / PERFORMANCE COOKIES

Purpose: These cookies help us understand how users interact with Zain ERP. We collect anonymized, aggregated data about:

• Which pages/features are most popular
• How long users spend on specific pages
• Common user journeys and workflows
• Technical performance issues
• Device types and browsers used
• Geographic regions (anonymized)

This data helps us improve the Service, identify bugs, and prioritize feature development.

Legal Basis: Analytics cookies are used based on your consent (accepted through our cookie banner) and our legitimate interest in understanding product usage and improving the Service. For EU users under GDPR, we rely on consent for non-essential analytics cookies.

Who Sets Them:

• Zain ERP Analytics (first-party): We may use built-in server-side analytics to track basic usage patterns
• Google Analytics 4 (GA4) (third-party): We use Google Analytics to understand user behavior, device types, and traffic sources. Google sets these cookies on our behalf.

Third-Party Service:

• Google Analytics Privacy Policy: https://policies.google.com/privacy
• Google Analytics Opt-Out: https://tools.google.com/dlpage/gaoptout

Typical Examples:

• GA4 Cookies: _ga, _ga_[measurement ID], _gid (Google Analytics tracking identifiers)
• Performance Monitoring: Server-side logs tracking response times, errors, and uptime

Retention/Expiry:

• Google Analytics: Up to 14 months (GA4 default retention)
• Zain ERP analytics logs: 1-3 months

Can You Disable Them? Yes. You can:

• Opt out through our cookie preference center
• Use the Google Analytics opt-out browser extension
• Adjust your browser privacy settings to block third-party cookies
• Disabling analytics cookies won't affect Service functionality

2.4 MARKETING / ADVERTISING COOKIES

Purpose: These cookies are used to:

• Track newsletter signup conversions
• Monitor email engagement (if you subscribe to our newsletter)
• Support retargeting campaigns (if you see Zain ERP ads elsewhere on the web)
• Understand which marketing channels drive traffic to our site

Legal Basis: Marketing cookies are used based on your explicit consent (opt-in for newsletter, acceptance of our cookie banner). We do not set marketing cookies without your consent.

Who Sets Them:

• Email Service Provider (first-party/third-party): If you subscribe to our newsletter at www.zainerp.com, the email platform tracks opens, clicks, and conversions
• Facebook Pixel / Meta Conversion Tracking (third-party): If we run Facebook ads, Meta may set cookies to track conversions
• Google Ads Conversion Tracking (third-party): If we use Google Ads, Google sets cookies to track signups and trials

Third-Party Services:

• Email Provider Privacy Policy: [To be confirmed based on actual provider]
• Meta Pixel Privacy: https://www.facebook.com/policies/cookies/
• Google Ads Privacy: https://policies.google.com/privacy

Typical Examples:

• Newsletter Tracking: Cookie tracking whether you open marketing emails or click links
• Conversion Pixels: Track signups, free trial starts, or paid subscriptions
• Retargeting Cookies: Track that you've visited our site so you may see Zain ERP ads on other platforms

Retention/Expiry:

• Newsletter tracking: Until you unsubscribe (typically several months to 1 year)
• Conversion pixels: 30-90 days
• Retargeting cookies: 30-90 days

Can You Disable Them? Yes. You can:

• Unsubscribe from marketing emails by clicking the unsubscribe link in any email
• Opt out through our cookie preference center
• Adjust your browser settings or use privacy extensions
• Opt out of Meta ads: https://www.facebook.com/ads/preferences/
• Opt out of Google ads: https://adssettings.google.com/

2.5 THIRD-PARTY COOKIES (PAYMOB PAYMENT PROCESSOR)

Purpose: Paymob is our third-party payment processor. When you subscribe to Zain ERP and enter the checkout/payment flow, Paymob sets cookies for:

• Processing your payment securely
• Fraud prevention and security
• Payment session management
• Compliance with PCI DSS (payment card security standards)

Legal Basis: These cookies are necessary for contract performance (to process your subscription payment). No separate consent is required; they are essential for the payment transaction.

Who Sets Them: Paymob (third-party)

Paymob's Privacy and Cookie Practices:

• Paymob Privacy Policy: https://paymob.com/en/privacy-policy
• Paymob Security: Paymob complies with PCI DSS Level 1 certification and international payment security standards
• Paymob does not share your payment card data with Zain ERP; only transaction confirmation and billing details are shared

Retention/Expiry:

• Payment session cookies: Until payment is complete (typically 15-30 minutes)
• Payment verification tokens: According to Paymob's security requirements (typically 24-48 hours)

Can You Disable Them? No. Paymob cookies are essential for completing your payment. Disabling them will prevent you from subscribing to or paying for Zain ERP.

03COOKIE TABLE#

Below is a detailed table of cookies used by Zain ERP. This table may be updated as we modify our cookie practices.

Note: Cookie names and retention periods may change as we update our systems. This table reflects our current practices as of the "Last Updated" date at the top of this Policy.

04LEGAL BASIS FOR COOKIE USE#

Under data protection laws (Egypt's Personal Data Protection Law and GDPR for EU users), we must provide a legal basis for using cookies.

4.1 Essential/Strictly Necessary Cookies

Legal Basis: Necessity for contract performance and security

• These cookies are necessary to provide Zain ERP as promised
• You cannot use the Service without them
• No consent required — they are automatically set
• Legal basis: Performance of contract + security interests

4.2 Functional Cookies

Legal Basis: Consent (or legitimate interest where applicable)

• These cookies enhance usability and remember preferences
• Consent required under GDPR and similar laws for EU users
• Accepted through our cookie banner; you can withdraw by managing preferences
• Legal basis: Explicit consent + legitimate interest

4.3 Analytics Cookies

Legal Basis: Consent (or legitimate interest where applicable)

• Analytics cookies help us improve the Service
• Consent required under GDPR and similar laws; implied consent under Egypt's law
• Accepted through our cookie banner; you can opt out at any time
• Legal basis: Explicit consent + legitimate interest in product improvement
• All analytics data is anonymized and aggregated; individual behavior is not tracked

4.4 Marketing Cookies

Legal Basis: Explicit opt-in consent

• Marketing cookies track newsletter engagement and ads
• Explicit consent required — we do not set marketing cookies without your permission
• Consent obtained when you:
• Sign up for our newsletter (email opt-in)
• Accept marketing cookies in our cookie banner
• You can withdraw by unsubscribing from emails or updating preferences
• Legal basis: Explicit consent

4.5 Third-Party Paymob Cookies

Legal Basis: Necessity for contract performance

• Paymob cookies are necessary to process your payment
• No separate consent required — they are essential for the transaction
• Legal basis: Performance of contract + security

4.6 GDPR Compliance (for EU Users)

For users in the European Union:

• Essential cookies: Set without consent (necessary)
• All other cookies: Require affirmative, informed consent via cookie banner
• Consent model: Opt-in (you must accept before non-essential cookies are set)
• Withdrawal: You can withdraw consent anytime via cookie preferences
• Your rights: GDPR gives you rights to access, delete, and manage your data collected via cookies (see Privacy Policy)

05COOKIE CONSENT MECHANISM#

5.1 Cookie Banner / Consent Interface

When you first visit www.zainerp.com or access app.zainerp.com (if not logged in), you will see a cookie consent banner that provides:

Banner Options:

• "Accept All" – Accepts all cookies (essential, functional, analytics, marketing)
• "Reject Non-Essential" – Accepts only essential cookies; declines functional, analytics, and marketing
• "Manage Preferences" – Opens a detailed preference center where you can select exactly which cookie types to accept

5.2 Cookie Preference Center

Our Manage Preferences option allows you to:

• ✅ View descriptions of each cookie category
• ✅ Toggle each category on/off (except essential cookies, which cannot be disabled)
• ✅ Understand the purpose and retention of each type
• ✅ Save your preferences
• ✅ Access your preferences again anytime

5.3 How Consent Is Recorded

When you interact with our cookie banner:

• Your consent choices are stored in a consent cookie (e.g., cookie_consent_preferences)
• This cookie remembers your choices for 12 months
• After 12 months, you'll be asked to confirm your preferences again
• You can update your preferences anytime via the banner or preference center

5.4 Default Cookie Behavior

• Before you interact with the banner: Only essential cookies are set
• After "Accept All": All cookies (essential, functional, analytics, marketing) are set
• After "Reject Non-Essential": Only essential cookies are set
• After "Manage Preferences": Only your selected categories are set

06HOW TO MANAGE OR DISABLE COOKIES#

6.1 Browser-Level Cookie Management

You can manage cookies at the browser level through your browser's settings:

Google Chrome: 1. Click Settings (top right menu) 2. Select Privacy and Security → Cookies and other site data 3. Choose your preference:

• Allow all cookies
• Block third-party cookies
• Block all cookies

4. You can also add specific websites to allow or block lists

Mozilla Firefox: 1. Click Settings (top right menu) 2. Select Privacy & Security 3. Under "Cookies and Site Data," choose your preference 4. You can manage exceptions for specific sites

Apple Safari: 1. Click Safari → Preferences 2. Select Privacy 3. Manage cookies under "Cookies and website data"

Microsoft Edge: 1. Click Settings (top right menu) 2. Select Privacy, search, and services 3. Manage cookies under "Clear browsing data"

Mobile Browsers (iOS Safari, Android Chrome):

• Settings vary by device; most allow you to clear cookies in browser settings

6.2 In-Site Cookie Preference Center

On Zain ERP, you can access our cookie preference center anytime:

• Visit www.zainerp.com/cookies (or similar link)
• Look for a "Cookie Preferences" or "Manage Cookies" button (often in website footer)
• Update your preferences and re-save

6.3 Privacy Browser Extensions

You can install browser extensions for enhanced privacy:

• Ghostery: Blocks trackers and cookies
• uBlock Origin: Blocks ads and trackers
• Privacy Badger: Protects against online tracking
• DuckDuckGo Privacy Essentials: Enhanced privacy in browsing

6.4 Opting Out of Specific Third-Party Services

Google Analytics:

• Google Analytics Opt-Out
• Or use the Global Site Tagging (gtag.js) opt-out feature

Meta/Facebook Pixels:

• Facebook Ad Preferences
• Meta Opt-Out Tools

Google Ads:

• Google Ads Settings
• Google Privacy Personalization Controls

Email Marketing Tracking:

• Click the "Unsubscribe" link in any marketing email to opt out of newsletter tracking

6.5 Do Not Track (DNT) Signals

Your browser may send a "Do Not Track" (DNT) signal. Please note:

• Zain ERP respects DNT signals where feasible
• However, not all third-party services honor DNT
• Essential cookies will always be set regardless of DNT settings

6.6 Impact of Disabling Cookies

07CROSS-REFERENCE TO PRIVACY POLICY#

This Cookie Policy explains how cookies are used. For comprehensive information on what data is collected via cookies and how it is processed, please refer to our Privacy Policy at www.zainerp.com/privacy-policy.

The Privacy Policy covers:

• Data collected via cookies (and other methods)
• Purposes of data processing
• How long data is retained
• Who data is shared with
• Your rights (access, correction, deletion, portability)
• Security measures protecting cookie data
• Contact information for privacy inquiries

08CHANGES TO THIS COOKIE POLICY#

8.1 We May Update This Policy

Zain ERP may update this Cookie Policy to reflect:

• Changes in cookie practices or technologies
• New cookies we implement
• Updates to third-party services (analytics, payment processors, etc.)
• Changes in applicable laws

8.2 How We Notify You of Changes

Material changes (e.g., new cookie types, new purposes, changes affecting your rights):

• We will provide 30 days' advance notice
• Notice will be sent via email to your registered account email
• A prominent banner will appear on www.zainerp.com and app.zainerp.com
• The "Last Updated" date at the top of this Policy will be updated

Minor changes (e.g., clarifications, link updates, correction of cookie names):

• May be effective immediately
• Will be noted in the "Last Updated" date

8.3 Continued Use = Acceptance

Your continued use of Zain ERP after the notice period constitutes acceptance of the updated Cookie Policy.

09INTERNATIONAL CONSIDERATIONS#

9.1 Egypt and MENA Region Users

Zain ERP is operated primarily for users in Egypt and the MENA region. This Cookie Policy complies with:

• Egyptian data protection principles
• Applicable local regulations regarding cookies and tracking

9.2 European Union / GDPR

For users in the EU:

• This Cookie Policy aligns with GDPR requirements
• Consent is required before setting non-essential cookies
• You have GDPR rights including access, correction, and deletion of cookie data
• Consent model is opt-in (you must affirmatively accept non-essential cookies)
• You can file complaints with your national Data Protection Authority

9.3 United Kingdom / UK GDPR

For UK users:

• This Cookie Policy complies with UK GDPR
• Consent requirements are the same as EU GDPR
• You retain all UK GDPR rights regarding cookie data

9.4 California / CCPA

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what cookies/data are collected
• Right to delete cookie data
• Right to opt-out of tracking (including cookies)

For CCPA-specific requests, contact info@daftarzain.com.

10CONTACT INFORMATION FOR COOKIE QUESTIONS#

10.1 Questions About This Policy

If you have questions, concerns, or complaints about our cookie practices:

📧 Email: info@daftarzain.com 📱 Phone: +20 100 0566328 ⏱️ Response Time: We aim to acknowledge your inquiry within 48 hours and provide a response within 7-15 business days (small team)

Include in your email:

• Your name and account email
• The specific cookie or cookie type you're asking about
• Your question or concern
• Any relevant details (browser type, device, etc.)

10.2 Cookie Preferences or Opt-Out

To manage your cookie preferences:

• Use our cookie preference center on the website
• Look for the cookie banner and select "Manage Preferences"
• Use your browser settings to disable cookies (see Section 6)

10.3 Privacy Inquiries

For broader privacy questions (not just cookies):

• See the Privacy Policy for contact information
• Email: info@daftarzain.com
• Phone: +20 100 0566328

10.4 Data Protection Authority Complaints

If you believe we've violated your cookie rights and we haven't resolved the issue:

• EU users: Contact your national Data Protection Authority
• Egypt: Contact your local data protection authority
• UK: Contact the Information Commissioner's Office (ICO)
• Other: Contact your country's data protection regulator

11THIRD-PARTY LINKS AND COOKIES#

11.1 Third-Party Websites

Zain ERP may link to third-party websites (documentation, integrations, partners). Third-party sites have their own cookie policies, which we do not control:

• We are not responsible for third-party cookies
• We recommend reviewing their privacy and cookie policies
• They may track your data independently

11.2 Affiliate or Partner Links

If we provide affiliate or partner links, those sites may set their own cookies. We may receive information about your activity on those sites (e.g., whether you converted), but this is governed by their privacy policies.

12DEFINITIONS#

• "Cookie" – A small text file stored on your device to remember information about you
• "First-party Cookie" – Set by Zain ERP; stored under our domain
• "Third-party Cookie" – Set by a service provider (Google, Meta, Paymob, etc.); stored under their domain
• "Session Cookie" – Expires when you close your browser or log out
• "Persistent Cookie" – Remains on your device for a specified period (days, months, or years)
• "Consent" – Your affirmative agreement to allow cookies to be set (usually via cookie banner)
• "Legitimate Interest" – A legal basis for processing under GDPR if your interests don't override the processing
• "Analytics" – Aggregated, anonymized data about how users interact with our Service

13FINAL NOTICES#

13.1 Transparency Commitment

Zain ERP is committed to transparency in our cookie practices. This Policy is designed to:

• Clearly explain what cookies we use
• Explain why we use them
• Give you control over your preferences
• Respect your privacy

13.2 No Unnecessary Tracking

As a small business focused on solving real accounting problems, we avoid excessive tracking. We use cookies only for:

• Essential Service functionality
• Legitimate improvements to the Service
• Understanding how businesses use our platform
• Providing better customer support

We do not sell cookie data to advertisers, and we minimize third-party tracking.

13.3 Questions?

If anything in this Cookie Policy is unclear, please contact us at info@daftarzain.com. We're happy to explain our practices in simpler terms.

Effective Date: [Current Date] Last Updated: [Current Date]

If anything in this Cookie Policy is unclear, please contact us at info@daftarzain.com or call +20 100 0566328. We're happy to explain our practices in simpler terms.

Quick answers to common cookie questions:

End of Document

Questions about this document? Reach us through the contact page.