Zain ERP (also branded as Daftar Zain ERP)
Effective Date: [INSERT DATE] Last Updated: [INSERT DATE]
SCOPE AND RELATIONSHIP TO THE TERMS OF SERVICE#
This policy restates Section 5 of the Zain ERP Terms of Service so that refund and payment-dispute rules can be read on their own. It does not create rights beyond the Terms of Service. Where this document and the Terms of Service differ, Section 5 of the Terms of Service governs.
Subscription, billing, and cancellation rules sit in Section 4 of the Terms of Service and are not repeated here.
PAYMOB REFUND POLICY GOVERNS#
All payments for Zain ERP subscriptions are processed and managed through Paymob. Once your payment has been processed and charged to your account, Zain ERP is not responsible for processing, approving, or denying refund requests. Refund eligibility, timelines, procedures, and conditions are entirely governed by Paymob's refund and chargeback policy, not by Zain ERP.
Subscriptions are not refundable by Zain ERP. Once you have been charged for a billing cycle, no pro-rata refunds are issued for partial months or unused portions of the subscription, except as required by applicable law or as specified in Paymob's refund policy.
INITIATING A REFUND REQUEST#
If you believe you are entitled to a refund for charges made after your subscription commenced, you must:
1. Contact Paymob directly through Paymob's customer support portal or website (paymob.com); 2. Provide Paymob with your transaction ID, invoice details, and reason for the refund request; 3. Paymob will review your request in accordance with its refund policy and will contact you regarding eligibility and next steps.
Zain ERP will cooperate with Paymob's refund investigation if requested, but Zain ERP makes no independent assessment of refund eligibility.
CHARGEBACK AND DISPUTE RIGHTS#
If you dispute a charge with your payment provider (bank or credit card company), you may initiate a chargeback process directly with your financial institution. However, such disputes are subject to the terms and conditions of your financial institution and Paymob's chargeback and dispute resolution policies.
BILLING ERRORS#
If you believe there has been a billing error (e.g., you were charged twice for a single month, or charged an incorrect amount), please contact Zain ERP support at info@daftarzain.com with details of the error within 30 days of the charge. Zain ERP will investigate and work with Paymob to correct documented billing errors. Investigation and resolution of such errors may take 30–60 days.
FREE TRIAL#
The 30-day free trial carries no charge. You may cancel during the free trial period at no cost; cancellation after the trial ends is subject to Section 4.6 of the Terms of Service.
CONTACT#
Questions about refunds, chargebacks, or billing errors:
- Email: info@daftarzain.com
- Payment processor: Paymob, paymob.com
Questions about this document? Reach us through the contact page.